Support
Need a hand with CourtRoute? Most questions are answered below. If you can’t find what you need, email us directly — we’re players too, and we read every message.
Contact us
Email xavier@courtroute.net and we’ll get back to you, usually within 2 business days. To help us help you faster, include your device model, iOS/Android version, and a short description of what happened.
Getting started
Set your home base
Open Settings and set your home airport (and, if you like, your tour level and preferred surfaces). Every trip is planned from there, so this is worth doing first.
Plan a trip
Pick the tournament you’re heading to. CourtRoute organises the trip around the tournament’s dates and sign-in deadlines, then shows your flight options, places to stay and car-rental choices in one place.
Read your results
Flights are ranked by price so the best fare is easy to spot. Hotels and car rental are geared to your tournament dates. Tap any option to continue booking with the provider.
Subscriptions & billing (CourtRoute Pro)
What Pro includes
CourtRoute is free to browse tournaments and preview routes. CourtRoute Pro unlocks unlimited tournament planning. Pro is available as a monthly, annual, or one-time Lifetime purchase.
Manage or cancel your subscription
Subscriptions are billed by Apple (App Store) or Google (Play Store), not by CourtRoute, so they’re managed there. On iPhone, open Settings › your Apple Account › Subscriptions, or go to apps.apple.com/account/subscriptions. You can cancel any time; you keep Pro access until the end of the current billing period. On Android, use Play Store › Subscriptions.
Restore a purchase
Signed in with the same Apple ID or Google account you bought Pro with? Open the CourtRoute paywall and tap Restore Purchases to re-activate it on a new device.
Refunds
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com; Play Store purchases via the Google Play refund process. If something went wrong on our end, email us and we’ll help.
Your account & data
Sign in & password
Trouble signing in? Use the password-reset option on the sign-in screen, or email us and we’ll sort it out.
Delete your account
You can delete your CourtRoute account and its associated personal data at any time. Email xavier@courtroute.net from the address on your account with the subject “Delete my account”, and we’ll permanently remove your account and personal data within 30 days. For details on what we store and why, see our Privacy Policy.
Troubleshooting
Flights, hotels or routes won’t load
Check your internet connection, make sure you’re on the latest version of the app, then close and reopen it. If it persists, email us with the tournament you were viewing.
Wrong or missing location
Results are built from your home airport — set or update it in Settings if the starting point looks off.
Prices look different when booking
Prices shown in CourtRoute are indicative and come from travel partners. The final price is always confirmed on the provider’s booking page before you pay.
Privacy & terms
Read our Privacy Policy and Terms of Service. Questions about either? Email xavier@courtroute.net.